At Family Home Finance (“broker,” “we,” “us,” or “our”), we understand that how we deal with and protect personal information (information about an individual whose identity is apparent or can reasonably be ascertained from that information) is important.

To express our commitment to safeguarding your personal information, we adopted this Privacy Policy (“policy” or “document”) in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (APPs).

This document serves as an agreement between us and the Family Home Finance client or website visitor (“individual” or “you” or “your”). By using our services, either by being a direct client of Family Home Finance or accessing our website (http://familyhomefinance.com.au/ you hereby agree to this privacy policy.


We collect personal information using various ways, including but not limited to collecting specific information relevant to providing services, collecting via automated electronic means in accordance with standard business practice on the internet, and collecting via third parties.

By contacting us and using our services, we engage in an active collection to process your applications and other transactions. Active collection also occurs when you provide information on any part of our website.


Through the stated processes, we collect and store all kinds of personal information necessary for us to fulfil our services to you. When you visit our website, we may also collect behaviour information and internet data, including but not limited to online activity, webpage views, access times, and IP address.


We store and hold personal information using various methods, including but not limited to our server, third-party storage services, third-party application providers, business devices, and paper files. Personal information shall be stored for as long as necessary to provide services.

We, along with our employees, contractors, and other authorised representatives and entities are obliged to respect the confidentiality of personal information and take reasonable precautions to protect unauthorised access to personal information.

While our physical facilities and electronic networks are consistently checked and updated, you, by providing personal information and using our services, acknowledge that the security of personal information and communications via electronic means cannot be guaranteed. We cannot accept responsibility for the misuse of, loss of, or unauthorised access to personal information, where the security of information is not within our control.


We collect, use, hold and exchange your personal information so that we can:

• Process and submit your application to lenders and other related entities;
• Contact you regarding your use of our services;
• Provide you with services, information, and assistance you request from us;
• Personalise and customize your experience and content when viewing and engaging with our website and related platforms;
• Create reports for internal and analytical purposes;
• Ensure your security when visiting our website and other related platforms;
• Allow you to engage with interactive content;
• Communicate with you for marketing purposes; and
• Any other purpose related to providing you with our services.

Some interactive functions of our website, such as sharing your story as a client testimonial, allow you to generate content. By engaging with such functions, you give us the right to use, publish, and disseminate the content you provide.


Collected personal information is shared with lending institutions, third-party service providers, and other entities as deemed necessary to fulfil our services to you.

By using any part of the services, you acknowledge that we are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose or transfer personal information in accordance with this privacy policy or any applicable laws). The collection and use of personal information by such third parties may be subject to separate privacy and security policies.


We may hold or process your information on servers located overseas in line with our use of third-party service providers. You may not have the same rights in relation to the handling of your personal information by overseas recipients as you would under Australian Privacy Law.

By providing us with personal information, you consent to the access or transfer of your information outside Australia. We will not be accountable for the overseas recipients’ handling of your personal information, but we will take reasonable steps to ensure that your personal information will not be held, used or disclosed by the recipient of the information inconsistently with Australian Privacy Laws.


If, at any time, you would like to access, review, confirm, modify, or delete any personal information we hold about you, you can contact us.

We reserve the right to refuse access or modification where there are reasonable grounds for doing so. Instances where refusal is deemed necessary include but are not limited to the request being frivolous, providing access would be unlawful or compromise the privacy of another person, and the modification would result in misleading or incorrect information.


If you have a complaint, including complaints about Family Home Finance’s compliance with Australian Privacy Laws, you have the right to expect that we will look into the matter and handle it professionally. You may express your complaint in writing at admin@familyhomefinance.com.au and expect that we’ll respond to your message and resolve the complaint within a reasonable period.

If you are unsatisfied with our response, you may make refer the complaint to the Office of the Australian Information Commissioner (http://www.oaic.gov.au/).


We may amend the privacy policy at our sole discretion without prior notice. Changes are effective at the time of posting. If you continue to use the services after changes are implemented in the privacy policy, you agree to be bound by the privacy policy as amended.